Who we are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

Our Client
Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

What's your Mission?

• Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
• Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem-solving and technical skills.
• Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
• Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.

Requirements
Your Experience, Our Future

• Language Skills: Fluency in French & English (written and spoken).
• Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
• Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
• Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
• Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
• Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
• Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.

Benefits
Your Benefits Package

• Start Date: March 3rd
• Contract: Temporary (3-month contract with 1-month probation period)
• Position: Technical Support Agent
• Hours: 39 hours/week
• Work Schedule: Monday to Friday from 9:00am to 6:00pm (one short day)
• Salary: €21,000.00 gross per year
• Holidays: 24 calendar days / 2 accrued days per month
• Paid Bank Holidays + 1 Extra Day in Lieu
• Work Model: On Site
• Training: 3 weeks of training based in the office, Monday to Friday from 9:00am to 6:00pm
• Office Location: Barcelona (La Sagrera)

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Company Pension: Plan to help you save for retirement.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International!