Role Overview/Purpose: 

Part of the Operations Risk department, the Fraud Operations Team plays a vital role in protecting Flutter International against financial losses by preventing, detecting, and investigating all instances of external fraud associated with our product range. The Fraud Operations Team consists of several sub-teams based in multiple locations. The entire team works closely with other areas of the business, external payment providers, financial institutions, and law enforcement bodies. We manage fraud risk by being a proactive, intelligence-led unit. For any role within the specialism, you need to be able to speedily interpret and process large quantities of data in a fast-moving and ever-changing environment. 

Reporting directly to the Fraud Operations Team Lead you will have the ability to have the customer at the heart of all that you do whilst maintaining a strategic, “big picture” view on things and be passionate about achieving excellence and continuously improving our ways of working.  

Key Responsibilities include:

•             Monitor transactions and activity across all Flutter International channels to assess the risk of fraud and bonus abuse and act when fraud is discovered to prevent further losses;

•             Undertake in-depth transactional and behavioural reviews to form a full customer risk assessment;

•             Apply procedures to identify suspect behaviour and continually improve these procedures to reduce the risk of fraud;

•             Provide feedback to the Fraud Operations Team Lead and/or Fraud Operations Team Manager on potential process and procedure improvements;

•             Utilize 3rd party services to improve fraud detection rates;

•             Reply to bank requests for information to maximize the number of chargebacks which can be successfully reversed;

•             Report on fraud statistics and share fraud trends to improve team knowledge and detection rates;

•             Complete team and individual project work to improve processes and product effectiveness;

•             Work closely with internal stakeholders such as Responsible Gaming, AML, Customer Support, & Payments to ensure that while fraud risks are managed effectively, there is minimal friction to our customers.

The successful candidate is likely to be: 

•             Subject Matter Enthusiast: Stays connected to the world of Fraud. 

•             Numerate & Data Savvy: Able to find the most relevant insights and make recommendations/decisions accordingly.

•             Stakeholder Manager: Ability to liaise with multiple high-performing teams and ensure they are aware of all activities.

•             With Strong Attention to Detail: This is an analytical role, so all communications need to be on point, factually correct, legally compliant and will ultimately deliver a first-rate customer experience

•             Proactive: A go-getter who can work independently with a passion for hard work and results.

•             Commercially Aware: Understand the impact of decisions within the Fraud space and the potential risks/costs involved 

•             Flexible: Adaptable to a changing environment and tactics.

Education, Qualifications & Experience: 

•             Bachelor’s degree in a business or technology discipline is desirable;

•             1+ years’ experience working in an E-Commerce Business;

•             Working knowledge of international document verification, KYC and AML/CFT procedures;

•             Experience in credit card fraud and/or online payment processing merchant systems;

•             Good understanding of key legislation, regulatory bodies, and best practice deployed within the fraud specialism;

•             The ability to process and interpret vast amounts of financial data to aid decision-making;

•             Proficient in the use of MS Office software;

•             Team player with a positive attitude;

•             Highly developed communication skills and an ability to build and maintain working relationships with the wider business;

•             High level of attention to detail, confidentiality, and integrity;

•             Independent mindset and capable of managing and prioritizing own workload in a highly pressured environment;

•             Powerful problem-solving skills with a proven track record.