Change Delivery Specialist (m/f/d)
2001-30000
Kundtjänst / Callcenter
Description and Requirements
Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team in Essen.
We are currently seeking a Change Delivery Specialist (m/f/d) to join our team.
What we offer:
Overview of tasks:
We are looking for:
Do you feel up to this new task and would you like to support the Telus Team as a Project Manager (m/f/d)? Then apply!
We will need these documents:
Start Date:
Become part of our team and apply now!
Our recruitment team is always available to answer your questions and looks forward to receiving your application.
About us: Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Applicants with special needs will be given preferential consideration if equally qualified.
Additional Job Description
Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team in Essen.
We are currently seeking a Change Delivery Specialist (m/f/d) to join our team.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team in Essen.
We are currently seeking a Change Delivery Specialist (m/f/d) to join our team.
What we offer:
- Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture.
- Advanced job opportunities in our internationally growing company
- Great office with modern workspaces.
- Positive international working environment; fun floor with PlayStation, table tennis, and many more.
- Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
- Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks.
- Attractive employee referral bonus programs.
Overview of tasks:
- Uniform implementation of new projects according to Telus standard processes and systems
- Ensure that KPIs of the Business Partner and Telus are taken into account in the project setup
- Teaching project-relevant hard skills to Managers
- Partnering with cross-functional partners internally & externally to coordinate workflow, workforce, and learning changes.
- Identifying potential risks or issues with project implementations, & proactively driving communication with internal & external stakeholders during projects
- Translating business requirements into implementation plans
- Presenting reports to stakeholders on progress as well as any problems & solutions for all launches
- Implementing & managing change when necessary to meet project outputs
We are looking for:
- Professional work experience in the field of Project Manager is a plus
- At least 2 years of experience in working in the BPO industry, preferably in the fields of quality, change delivery management or team management
- Project Manager Certification is a plus
- Ability to function productively and proactively in a fast-moving environment.
- Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
- Excellent written and spoken English skills-C1 is needed
- Excellent MS Office skills
- Goal-oriented, structured and sustainable way of working
- Carefully listener with keen perception to detail
Do you feel up to this new task and would you like to support the Telus Team as a Project Manager (m/f/d)? Then apply!
We will need these documents:
- Cover letter, that explains your motivation and expectations for your new role
- Extended Curriculum Vitae
Start Date:
- Immediate availability
Become part of our team and apply now!
Our recruitment team is always available to answer your questions and looks forward to receiving your application.
About us: Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Applicants with special needs will be given preferential consideration if equally qualified.
Additional Job Description
Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team in Essen.
We are currently seeking a Change Delivery Specialist (m/f/d) to join our team.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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