Game Support Advisor with Hebrew & English for Lisbon 🇵🇹 FULL Relocation and Accommodation Support

📍 Location: Santos, 1200-109 Lisbon, Portugal
⏰ Working Hours: Full-time (40h/week) | Sunday – Thursday | 07:30 – 16:30
📄 Contract: Unfixed-term contract
🛑 Probation Period: 30 Days

🌍 About our client:

Our client is a global leader in interactive and digital entertainment. Now, we’re looking for passionate and customer-focused professionals to join their Game Support Advisor Team.

🔎 What You’ll Do:

✔ Handle customer inquiries efficiently across different channels within the given timescales.
✔ Develop and maintain in-depth technical knowledge of the products and services.
✔ Manage and log all calls accurately following company procedures.
✔ Handle correspondence as required/requested.
✔ Update job-related administrative forms and documentation.
✔ Recognize when to escalate complex queries to another department or senior staff.

🎯 What You Need:

🔹 Fluent Hebrew & English (written & spoken).
🔹 Strong problem-solving and customer service skills.
🔹 Experience in tech support or gaming-related roles is a plus!
🔹 Ability to work independently while collaborating with a global team.

💰 Compensation & Benefits:

💵 Gross Monthly Salary: €870
🖥 Technical Complement: €50
🌍 Language Complement: €400
✍ Signing Bonus: €1,500 (€500 in the first month + €200/month until reaching €1,500)
🎄 Holiday Bonus: €110
🎁 Christmas Bonus: €110
🏆 Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions)
🏥 Medical & Dental Insurance: Included after 6 months of contract

📅 Annual Leave: 22 business days (as per Portuguese law)
📜 Public Holidays: Compensation provided for working on Portuguese public holidays

✈️ Relocation Package:

✔ Up to €200 travel reimbursement (after 3 months upon providing ticket evidence)
✔ Up to €400/month for accommodation (for the first 12 months, reimbursed monthly)
✔ Accommodation Support: Personalized assistance with temporary & permanent housing

Support varies depending on residence area when applying.

📄 Required Documents:

🔹 Criminal Record (Home/National)
🔹 Reference Letters (covering last 3 years of employment)
🔹 High School Diploma / University Degree (if applicable)
🔹 Identification (Passport or Citizen Card)
🔹 Social Security Number (National and/or Portuguese)
🔹 Proof of Address (National and/or Portuguese)
🔹 Portuguese Tax Number (NIF)
🔹 Portuguese Bank Account Details (NIB)

📅 Start Date: Contract starts on your first day of training (fully paid by our client).

🌍 For Non-Portuguese Citizens:
We assist with all required Portuguese documentation on your first day.

📩 Interested? Apply today or reach out with any questions!