What does your future job look like?

• You are the helping hand for employees of an European leader in the energy sector with problems in hardware and software via e-mail, telephone, chat or ticketing.
• You will receive error messages and inquiries and solve them independently (of course after extensive training and always with access to guidelines).
• If you are not able to solve the problem, you will forward it to the next support level.

What should you bring with you?

• Fluent Dutch and good English skills
• Motivation for a career in the IT service desk
• Desirable: Initial experience in the service desk/ tech support process with remote support for laptops / desktops / LAN problems / application support / small forms etc.
• You will learn everything you need to know for the job in our Brno Service Desk Academy

Employee perks, benefits:

• Hybrid Work Model
• 25 Days of Paid Leave
• Performance Bonus
• Meal Allowance
• Multisport Card
• Benefit Card
• Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
• Financial Reward for Referring Your Friends
• Expat Assistance Services for New Joiners
• Relocation Package (for candidates relocating from other EU countries)
• Team Building Activities
• Long-Term Career Prospects
• Performance Bonus