Description and Requirements

Data analysis and complex mathematical tasks do not scare you? Can you clearly communicate complex quantitative analysis in actionable insights and interaction with cross-functional entities is something you enjoy passionately? We have the perfect job for you!

We are currently looking for:

Business Intelligence Specialist (m/f/d)

Overview of tasks:

• Produce and deliver tracking and reporting for key KPI's and SLA's in the business
• Understand business processes and requirements to identify opportunities for improvement or optimization through the use of data analytics
• Collect, analyze and interpret large datasets
• Maintain business intelligence platforms and tools
• Build reports and tools outside the database environment
• Conduct troubleshooting on business intelligence models
• Evaluate and improve existing business intelligence models

We are looking for:

• 2+ years of experience in data analysis or business intelligence
• Bachelor's degree in Information Technology, Computer Science, Data Science or related field
• Fluency in English communication
• Expertise in data modeling, database technologies (SQL, Google Bigquery etc.), and usage of business intelligence technologies (Tableau, Power BI, Sisense, Looker, Sisense etc.) and tools
• General knowledge of data warehousing, data mining, and statistical analysis
• General understanding of business processes and objectives to align business intelligence to strategic goals
• Ability to analyze large datasets, identify trends and patterns
• Ability to explain complex concepts to non technical stakeholders
• Ability to solve problems analyzing possible solutions using technical experience, judgment and precedents
• Profound knowledge of MS Excel, Power Query and SQL

What we offer:

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office at the city center of Essen
• Positive international working environment
• Fun Floor with PlayStation, table tennis, and much more
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities

Join our team and apply now!

Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

#LI-DNI

Additional Job Description

Data analysis and complex mathematical tasks do not scare you? Can you clearly communicate complex quantitative analysis in actionable insights and interaction with cross-functional entities is something you enjoy passionately? We have the perfect job for you!

Language Reference English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.