Lisbon offers a vibrant lifestyle, warm climate, and a welcoming atmosphere — the perfect place to build your career abroad. Join a leading global customer service company as a German-speaking Customer Care Associate, helping customers from all over the world while developing your communication and problem-solving skills in a multicultural environment.

Your responsibilities

• Provide professional and empathetic customer support via phone, email, or social media.

• Guide customers in various fields, depending on the assigned project.

• Offer clear solutions and troubleshooting for questions about products or online shopping experiences.

• Collaborate with other departments to ensure fast and accurate issue resolution.

• Maintain a high level of customer satisfaction and represent the company’s quality standards.

Your profile

• Native German speaker (C2 level) and at least B1 level in English.

• Good listener with excellent communication skills.

• Motivated, proactive, and adaptable to a fast-paced environment.

• Interested in fashion, trends, or lifestyle topics.

• Team player with a positive attitude and service mindset.

• Willing to relocate to Lisbon or already based there.

• Open to learning and developing new professional skills.

Salary and benefits

• Contract: Fixed-term, renewable annually.

• Hours: Full-time or part-time options, rotational shifts (depending on project).

• Gross monthly salary:

  • With free shared accommodation: €950–€1,030.

  • Without accommodation: €1,300–€1,400.

• Training: Paid at 50% of the standard hourly wage during the 10-day onboarding period.

• Relocation package:

  • Flight cost reimbursement after 9 months.

  • Airport pick-up and administrative assistance (paperwork, bank account, etc.).

  • Annual round-trip flight within the EU.

• Additional perks:

  • Private health insurance after 6 months.

  • Free Portuguese lessons, cooking classes, and sports activities.

  • Company events and 22 days of paid annual leave.

  • Portuguese public holidays off.

About the employer

Based in Lisbon, this global leader in customer experience and business process outsourcing (BPO) employs professionals from over 80 nationalities. The company offers structured training, relocation support, and clear career progression opportunities — ideal for anyone starting or expanding their international career.