Polish Speaking Operations Customer Expert / T3 Developer Support Agent
Location: Lisbon (Oeiras), Portugal
Compensation: €1,050/month + free accommodation (or €1,306/month without housing)

Role Summary:
Join the Application Developer Support team of a leading tech company, where you will deliver advanced technical and policy-related assistance to developers via email and chat. You will handle escalations, interpret and communicate complex platform issues, and ensure developers receive clear, policy-compliant resolutions—always with a focus on empathy and technical precision.

Key Responsibilities:

• Handle developer escalations and appeals regarding app policy enforcement.
• Translate technical and policy content into clear, actionable communication.
• Investigate and resolve issues involving APIs, APKs, Bootloader, NFC, Doze mode, and related mobile technologies.
• Proofread and maintain developer-facing documentation to high editorial standards.
• Collaborate with internal teams to address and resolve complex developer concerns.
• Stay current with platform policies, tools, and certification requirements.

Qualifications:

• 1–2 years in technical support or developer relations.
• BA/BS degree or equivalent practical experience.
• Strong analytical, communication, and troubleshooting skills.
• Familiarity with Google developer platforms and app policy ecosystems.
• Proficiency in written and spoken English and Polish.

Preferred Soft Skills:

• Team-oriented with excellent collaboration abilities.
• Strong organizational and multitasking capabilities.
• Empathetic communicator focused on user satisfaction.