Are you passionate about the travel and tourism industry
Do you love when every trip goes smoothly
You can play a key role in making travelers' journeys successful

Your responsibilities

• Manage reservations by phone email and chat including new bookings changes and cancellations

• Assist clients with inquiries during the after-sales process

• Process ticket issuance and booking updates in the reservations system

• Deliver clear helpful and friendly support to ensure excellent customer satisfaction

Who you are

• You speak native-level German and have a good command of English

• You are enthusiastic about the tourism sector and helping people

• You are a strong communicator and attentive listener

• You work well in dynamic and fast-paced environments

• You are motivated proactive and team-oriented

• You are ready to relocate to Lisbon and have a valid Portuguese work permit

What’s in it for you

• Gross salary of 1235 euros x14 per year plus 150 euro monthly bonus

• Meal allowance of 6 euros per working day

• Full-time contract 40 hours per week with rotating shifts from Monday to Sunday between 8 AM and 10 PM

• 12-month contract from day one with fully paid training

• Financial relocation support

• Private health insurance from the first day

• International and multicultural work environment

• Opportunities for internal growth and career development

Your future company
You will be part of a fast-growing multinational leader in customer experience outsourcing. With more than 50000 employees globally this company partners with over 500 renowned brands. From their Lisbon hub they deliver first-class service across industries.

Living in Lisbon

• Affordable European capital with a warm sunny climate

• Rich history beautiful architecture and seaside lifestyle

• Friendly local culture and vibrant food scene

• Active expat community and English-friendly environment