Do you want to be part of a multicultural team working with a leading online travel agency? Are you ready to relocate to sunny Lisbon? This is your chance to combine your passion for travel with a professional career abroad.
Your responsibilities and impact as Travel Booking Specialist will be:
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Represent a dynamic online travel agency serving clients across the globe
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Handle inbound and outbound calls and emails for the French market
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Assist clients with bookings, upgrades, rescheduling, claims, and general travel queries
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Manage flight and accommodation reservations, modifications, cancellations, and ticketing
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Ensure customer satisfaction and provide high-quality support with empathy and professionalism
Skills, qualifications, and interests you need to succeed in this role:
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Native-level French speaker + B2 level of English
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Previous experience in customer service or call center is a strong plus
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Excellent written and verbal communication skills
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Enthusiastic, solution-driven, and able to work under pressure
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Valid EU passport or Portuguese work permit required
What’s in it for you?
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6-month fixed-term contract (renewable)
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Full-time position: Monday to Saturday, rotating shifts (8 AM – 8 PM)
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Salary: €890 gross/month ×14 + up to €100/month performance bonus + up to €70/month complexity bonus
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Meal vouchers (€7.23/day) + partial transportation refund
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Private health and dental insurance (after 6 months)
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Relocation package:
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Up to €400 flight reimbursement after 6 months
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6 months of shared accommodation provided (rental fee applies)
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Fully paid training and professional development
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Work in a fast-paced and international environment
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Real career growth opportunities in the travel and customer support sector
About the company
Founded by two French entrepreneurs in the early 2000s, the company is now a global leader in customer experience with more than 50,000 employees worldwide. In Lisbon, they support top-tier brands across industries including travel, hospitality, and tech.