Your responsibilities and impact as a VIP Concierge will include:

• Managing requests from VIP clients via phone, email, and chat in Dutch/Flemish and English

• Coordinating exclusive reservations and travel bookings tailored to client preferences

• Providing expert advice on luxury dining, events, shopping, and cultural activities

• Handling urgent and complex requests with efficiency and discretion

• Ensuring an exceptional, personalized experience from start to finish

Skills, qualifications, and interests needed to succeed in this role:

• Native-level Dutch/Flemish speaker with at least a B2 level of English (French is a plus)

• Experience in customer service, hospitality, travel, or luxury services

• Strong communicator with a proactive and solution-oriented mindset

• Enjoys working with international clients and delivering exceptional experiences

• Adaptable, detail-oriented, and confident in managing high-level expectations

What’s in it for you?

• Permanent contract with a 3-month probation period

• Full-time (40h/week) with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday

• Gross annual salary: 21.500€, paid over 14 months

• Quarterly performance bonus

• Hybrid work model after 3 months

• Meal voucher card

• 30€ monthly transport allowance

• Full health insurance including dental and optical after 6 months

• Central Lisbon office on Avenida da Liberdade