Your Responsibilities

As a Technical Support Advisor for a smart home device brand, your main duties include:

• Responding to customer inquiries via phone, email, and chat

• Providing pre-sales information and general assistance

• Supporting users with technical issues and troubleshooting

• Recording and managing case details in internal systems

• Ensuring a high level of customer satisfaction and clear communication

• Representing the brand in a consistent and professional manner across all channels

Your Profile

• Native level of French and good command of English

• Previous experience in customer service or technical troubleshooting is a plus

• Strong communication and writing skills

• Team player, solution-oriented, and able to work in a multicultural setting

• Proactive attitude and willingness to learn

• Valid EU citizenship or Portuguese work permit required

What’s in It for You

• Permanent contract (CDI) with 3-month probation

• Working hours: Monday to Sunday, rotating shifts from 8 am to 8 pm

• Salary package:

  • Base: €890 gross/month (paid 14 times per year)

  • Performance bonus: €100/month

  • Meal allowance: €7.23/day

  • Private health and dental insurance after 6 months

• Relocation support (if moving from abroad):

  • Reimbursement of flight costs up to €400 after 6 months

  • 12 months of accommodation in a shared flat (rental fees apply)

Why You Should Apply

• Gain experience in the smart home tech industry

• Be part of a fast-paced and innovative work environment

• Work with one of the world’s biggest technology companies

• Access professional training and real career growth

• Join a multicultural team of over 80 nationalities

About the Company

Founded by two French entrepreneurs in 2000, this company is now a global leader in customer experience services. With more than 75,000 employees across 50+ countries, it delivers support for world-renowned brands. At its Lisbon hub, it helps major tech players offer top-quality customer service across Europe.