Are you passionate about travel and hospitality? Join the international customer support team for InterContinental Hotels Group (IHG) in Lisbon and help travelers enjoy a seamless vacation experience. If you’re French-speaking and love solving problems with a smile, this is your next career move.
You’ll be the voice behind hotel booking success stories, ensuring guests have the guidance they need before and during their trip.
Your Responsibilities
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Assist French-speaking customers with hotel reservations and booking modifications
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Provide solutions to booking issues, payment questions, and refund requests
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Support clients during their travel experience, from booking to check-out
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Generate qualified leads and strengthen the client network
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Deliver high-quality service and promote a positive travel experience
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Work closely with other departments to ensure service consistency
Your Profile
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Fluent in French and English
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Excellent communication and problem-solving skills
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Passionate about travel, tourism, and guest experience
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Valid EU passport or Portuguese residency/work permit
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Willing to relocate to Lisbon and work in a multicultural team
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Committed to providing outstanding customer support
What’s Offered
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Long-term renewable contract
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Full-time (40h/week), rotating shifts Monday to Sunday (07:00–19:00)
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Two salary options:
• With accommodation (shared flat, bills included): €1,040 gross/month
• Without accommodation: €1,240 gross/month
Relocation Package
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Reimbursement of your initial flight after 9 months
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Airport pick-up upon arrival
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Annual return ticket to your home country (EU)
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Help with paperwork and setting up a bank account
Additional Benefits
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Free Portuguese language lessons
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Cooking classes, sports activities, and company social events
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Private health insurance after 6 months
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22 paid vacation days + Portuguese public holidays
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Internal career development opportunities in customer service, quality, and team leadership
About the Company
You’ll join a global leader in customer experience management based in Lisbon, supporting premium hospitality brands like IHG. With colleagues from over 80 nationalities, you’ll work in a diverse and engaging environment that encourages personal and professional growth.