Are you passionate about delivering outstanding customer experiences and have a background in the luxury or hospitality industry? Do you want to represent one of the world’s most renowned automotive brands? If so, this role is tailored for you!

Our client, a global leader in the luxury automotive sector, is looking for a Customer Specialist to be the primary point of contact for their high-profile clientele. As a Customer Specialist, you’ll embody the values of the brand, ensuring every customer interaction reflects its premium status.

Your Responsibilities as a Customer Specialist:

• Serve as the first point of contact for customers, offering professional and empathetic support.
• Provide personalized solutions to address customer concerns while fostering strong relationships.
• Contribute ideas and feedback to continuously improve the Customer Interaction Center.
• Ensure that every interaction leaves customers with a positive impression of the brand’s luxury standards.

What’s in it for you?

• Starting date: 1st of January/February/March
• Join an exciting project to develop a cutting-edge Customer Interaction Center for a leading luxury automotive brand.
• Competitive salary package with opportunities for career progression.
• Option for partial hybride work after completing the initial training phase.
• Immerse yourself in a dynamic, inclusive environment focused on innovation and quality.

Skills, Qualifications, and Interests Required:

• Native-level German and proficient English skills.
• Minimum 1 year of experience in luxury customer service or the hospitality sector.
• Exceptional verbal and written communication skills, with a talent for understanding and addressing customer needs.
• Strong organizational skills and the ability to manage tasks efficiently.
• Previous experience in the automotive industry is a plus.