Are you fluent in German and English? Do you thrive on solving problems and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join a leading fin-tech project in the vibrant city of Riga, Latvia!
About the Role
As a Customer Support Agent, you’ll provide world-class assistance to customers via phone, email, and chat. You'll help resolve inquiries efficiently, meet quality standards, and ensure customer satisfaction.
Responsibilities:
- Respond to customer queries through phone, email, and chat.
- Log and resolve cases accurately in client systems.
- Meet performance metrics, including response time, resolution rates, and quality standards.
- Escalate priority issues as required.
- Work collaboratively within a team and independently when needed.
Preferred Skills:
- Near-native German proficiency (C1 or above) and good English skills (B1+).
- Previous experience in customer service or an outsourced environment is a plus.
- Strong multitasking skills with advanced computer literacy.
- Positive, team-oriented attitude and self-motivation.
- Flexibility to work shifts, adapting to project needs.
What We Offer
- Competitive Salary: Attractive salary package with bonus opportunities.
- Permanent Contract: Stability in a long-term role.
- Relocation Support: Assistance to make your move seamless.
- Comprehensive Insurance: Covers spouse, children, and includes dental care.
- Career Growth: Opportunities to grow within a global company.
Why Riga?
Riga, the capital of Latvia, is a city full of charm and opportunity. Its affordable cost of living, rich cultural heritage, and vibrant social scene make it an ideal destination for work and leisure. Explore the stunning Old Town, lively cafes, and welcoming community, all while enjoying a comfortable lifestyle.
About Our Client
Our client is a global leader in information technology, known for innovation and exceptional customer-centric solutions. With operations in 90 countries and a strong portfolio of Fortune 500 clients, they offer unmatched career opportunities and an inclusive work culture.
About Multilingual Jobs Worldwide
We are a top multilingual recruitment agency in Europe, connecting talent from across the globe to leading companies. With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we’ve helped thousands of candidates find their dream jobs in over 40 countries.
Ready to Join?
Don’t miss this chance to start an exciting career in a dynamic and multicultural environment.
Apply today and take the first step towards an incredible journey in Riga!