Polish Speaking Operations Customer Expert – Advertisers Support 
Compensation: €1,050/month + free accommodation or €1,306/month without housing

Overview:
Join our dynamic Advertisers Support Team, providing outstanding customer service and technical support to advertisers on large social media platforms. In this role, you will help small and medium-sized businesses (SMBs) succeed with theadvertising tools, offering expert troubleshooting and post-sales guidance in both Polish and English.

Key Responsibilities:

• Deliver high-quality customer support via live chat, email, and phone, ensuring fast, efficient, and empathetic resolution of inquiries.

• Make outbound calls to follow up on email queries and proactively assist chat customers where appropriate.

• Provide pre- and post-sales support for all the self-service advertising products, guiding clients through product usage and troubleshooting issues.

• Help SMB clients optimize their advertising campaigns by offering insights and strategic advice on the tools and features.

• Identify recurring technical issues or customer pain points and collaborate with internal teams to develop scalable solutions.

• Actively contribute to improving the overall advertiser experience by sharing feedback, trends, and enhancement suggestions.

What We’re Looking For:

• Fluency in Polish and English (spoken and written)

• Strong communication and interpersonal skills

• Customer-centric mindset with a proactive problem-solving attitude

• Previous experience in customer service, tech support, or digital marketing is a plus

What You’ll Gain:

• International work experience with a global tech leader

• Multilingual, collaborative work environment

• Opportunity to develop expertise in advertising ecosystem

• Competitive compensation and free accommodation option