๐ต๐น Trainer and Quality Analyst with French and English โ Porto, Portugal ๐ซ๐ท๐ฌ๐ง
โจ Join a Team That Values Growth & Excellence! โจ
At Astrea Recruitment, weโve been turning job searches into exciting new beginnings for 18 years! ๐ With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. Weโre passionate about helping people grow into their best selves, and our ever-expanding network of happy candidates and clients is what drives us forward. Letโs shape the future together! ๐๐ผ
For one of our clients โ a global leader in customer experience technology that provides outsourced sales, support, and business process services, weโre on the lookout for a Trainer and Quality Analyst with French and English to join their team in Porto, Portugal! ๐๏ธโจ
๐ฏ Your Key Responsibilities:
โ
Assess training needs by identifying employee strengths and areas for improvement ๐
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Design and implement engaging training programs to support career growth ๐
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Develop yearly training schedules and innovative instructional plans ๐
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Oversee the creation of learning materials, guides, and manuals ๐
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Lead interactive training sessions and ensure high-quality outcomes ๐ค
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Conduct onboarding sessions to welcome and prepare new employees ๐
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Monitor and evaluate customer service representativesโ performance via call reviews ๐๐
๐ What Weโre Looking For:
๐น Fluent in French (native level) & intermediate English proficiency ๐
๐น Strong organizational and time-management skills โณ
๐น Ability to make fair decisions and solve problems effectively ๐ค
๐น Skilled in coaching and guiding employees towards success ๐
๐น Experience in training & quality analysis within a BPO environment ๐ผ
๐น Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) ๐ป
๐น Willingness to work on-site in Porto and travel to France for initial training โ๏ธ
๐ Perks & Benefits:
๐ฐ Competitive salary package โ because your skills deserve recognition!
๐ Comprehensive training โ we set you up for success!
๐๏ธ Exclusive employee perks & discounts โ because you deserve the best!
๐ฉบ Health & dental coverage after 6 months โ your well-being matters!
๐ Career growth & development programs โ unlock your full potential!
๐ Exciting company events & wellness initiatives โ work hard, play harder!
๐ Secure, long-term employment โ a place where you can thrive!
๐ค Supportive and dynamic workplace culture โ be part of a team that values YOU!
๐ฉ Ready to Take the Next Step?
If this opportunity excites you and you feel like the perfect fit, donโt hesitateโapply today! ๐
๐ Send us your detailed resume in English (and donโt forget to include the reference number MA_).
๐ Your privacy is of utmost importance to us! All information is safeguarded in compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).