Our team in Gdańsk is currently looking for a Team Manager with German (m/f/d)

Your tasks:

• Managing day-to-day operations
• Ensuring consistent quality and productivity
• Coaching, shadowing and employee support
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring, reporting and analysis of KPIs relevant to the project

Your profile:

• 3+ years of experience in customer service in sales/technical areas
• Very good knowledge of the German language (min B2) and a very good command of the English language (written and spoken)
• The ability to identify training needs and support program development
• Excellent organizational skills and attention to detail
• Experience in team management in the Call Center environment
• Multitasking and prioritization

We offer:

• Possibility of cooperation with leading business partners
• A committed and motivated team
• Opportunity to develop and co-create a new project
• Internal training and learning opportunities
• Fixed remuneration with bonus option
• Career opportunities in an international company
• A modern office in the Olivia Business Center complex
• Free fruit, drinks and private medical care