Exciting Opportunity in Barcelona: Join an Innovative Global Tech-Brand Project

Are you looking for an exciting career opportunity in Barcelona? Our client is seeking dynamic individuals to join an innovative project for a global tech brand. You will deliver world-class customer service and sales support through a cutting-edge video call service.

Role Overview

The role consists of three primary responsibilities:

In-Store Video Shopping Experience:

• Respond to customer sales inquiries via one-way video calls.
• Influence and convert inquiries into sales.
• Deliver outstanding customer service.

Video Content Creation:

• Present in live events and pre-recorded videos.
• Contribute to script writing, translation, and brainstorming content.
• Help shape the direction of the project.

Call Center Support:

• Take inbound calls and handle administrative tasks as needed.
• Provide additional support for the call center.

Key Responsibilities:

• Product Demonstration: Showcase products and features through video calls.
• Sales Increase: Boost sales and market share through effective interactions.
• Customer Service: Provide excellent customer service and confidently answer queries.
• Product Knowledge: Maintain an expert understanding of over 100 products in our showroom.
• Inventory Management: Merchandising, maintaining, and reporting on inventory.
• Training: Stay up-to-date with ongoing training programs.
• Market Insights: Offer market-related feedback and insights.
• Content Presentation: Present content for public and internal audiences.
• Script writing and Translation: Assist in creating scripts and translating content.
• Training Content Creation: Develop and present training materials.
• Call Center and Filming Support: Provide additional support as needed, including potential out-of-hours work.

Person Specification:

• Experience: Previous customer service and/or sales experience.
• Passion for Technology: A strong interest or background in technology.
• Personality: Friendly, engaging, and comfortable on camera.
• Communication: Strong communication skills, both in one-on-one and group settings.
• Self-motivation: Energetic, positive, and eager to tackle challenges.
• Team player: Works collaboratively to drive the project forward.

Competencies:

• Language Skills: Native speaker for your market, plus fluent English.
• Customer Focus: Prioritize delivering excellent customer service.
• Effective Communication: Clear and effective communication skills.
• Problem-solving: Make sound decisions and solve problems efficiently.
• Goal-oriented: Driven to achieve targets.

What they offer:

• Training: Comprehensive paid training covering all necessary product knowledge.
• Development: Individual development plans to help you grow.
• Renowned Client: Opportunity to work with a well-known client and a fantastic team.

Join Our Client:

We are committed to creating a diverse, inclusive, and supportive workplace where everyone can thrive. If you're excited about the opportunity to make a difference and grow both personally and professionally, we encourage you to apply. We welcome candidates from all backgrounds and levels of experience.

About Multilingual Jobs Worldwide:

Multilingual Jobs Worldwide is a leading recruitment agency specializing in matching multilingual talent with exciting opportunities worldwide. Over the past two years, we've helped over 1,200 multilingual speakers secure their dream jobs with our partners in over 28 countries.

Ready to Embark on a Rewarding Career Journey?

Apply now and become part of a team that's shaping the future. Join our client in Barcelona and make a difference! Apply now!