Experience the power of a game-changing career

 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

 

If you’re looking to grow and be inspired, as a Supervisor in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, fashion, healthcare and more.

 

Career growth and personal development 

 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

 

What you will do in this role 

 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

 

As a Supervisor on our team, you will: 

- Monitor and report team performance

- Motivate as a team leader controlling turnover and retaining potential and motivated team members

- Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes

- Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview

- Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
- Organize and optimize shifts

- Offer support in critical problems (case escalations, emergencies, customer complaints).
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.

- Maintain knowledge and expertise associated with applications specific to individual customers.

- Ensure contractual SLA is maintained.
- Prepare Service Level Reviews and attend Service Level Review meetings.
- Collect metrics, analyze these and report to customer / management / quality team.

 

Your qualifications 

 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

 

Concentrix is a great match if you: 

- Have a proficient or bilingual level of Italian and English

- Have working knowledge of IT Platform, equipment, and applications (Windows/MS Office/ internet configuration)

- Have business knowledge and commercial awareness

- Have previous experience in a similar role

- Have high customer care knowledge
- Have strong communication skills

- Are able to implement and manage change

- Can follow the security rules of the company

 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 

 

What’s in it for you 

 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

 

In this role, we offer benefits that help support your unique lifestyle: 

- Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
- Base salary of 27,000 euros gross/year + bonus up to 4,000 euros gross/year + private medical insurance
- Friendly office location in Barcelona
- Full paid training about the company and the project you will be working on 
- Career development program and specialized courses 

 

Experience the best version of you! 

 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

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