Experience the power of a game-changing career   

  

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

  

If you’re looking to grow and be inspired, as a Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.   

  

Career growth and personal development   

  

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.   

  

What you will do in this role   

  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   

  

As a Supervisor on our team, you will:   

- Lead and drive the sales process to ensure team success

- Empower team members to consistently meet and exceed sales objectives

- Inspire, motivate, and guide agents as an effective team leader

- Monitor, manage, and drive key performance indicators (KPIs)

- Collect, analyze, and act on performance data and sales metrics

- Organize regular team meetings to provide feedback, share updates, and prepare for upcoming changes

- Serve as the primary point of contact with the customer, ensuring clear communication on cases, procedures, tools, and applications

- Maintain a 360° perspective on each Inside Sales Representative’s performance and development needs

- Conduct regular call monitoring and provide actionable call coaching

- Facilitate impactful one-on-one sessions to support individual growth and performance

 

Your qualifications   

  

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   

  

Concentrix is a great match if you:   

- Are proficient or bilingual in French with advanced level of English

- Bring strong business knowledge and commercial awareness

- Are results-driven, success-oriented, and able to work both independently and collaboratively

- Have excellent organizational and time management skills

- Communicate clearly and effectively, both verbally and in writing

- Demonstrate flexibility, take initiative, and embrace change

- Possess outstanding leadership and people management abilities

- Thrive in fast-paced environments and can manage high volumes of work under pressure

- Have sharp attention to detail and a proactive mindset

- Excel in problem-solving and sound decision-making

- Have a background in sales and a passion for driving results

- Are familiar with IT tools and environments (a plus)

- Bring previous management or supervisory experience

 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.   

  

What’s in it for you   

  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.   

  

In this role, we offer benefits that help support your unique lifestyle:   

- Full-time, permanent contract, 39 hours/week: Monday to Friday 09:00 to 18:00 
- Great office location in Barcelona 
- Full paid training about the company and the project you will be working on 
- Career development program and specialized courses 

  

Experience the best version of you!   

  

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.   

  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”   

  

Concentrix is an equal opportunity employer   

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1609533