About the Role:
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our Nordic teams. Get ready to provide the best customer experiences as the first point of contact with their players!

What You’ll Do:

• Deliver excellent customer service via chat and emails in both Native nordic langue and English
• Respond professionally to a range of live chat and email queries from our players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

What We’re Looking For:

• Experience in Customer Service or a similar role in iGaming
• Native Nordic speaker with excellent English skills, both written and spoken
• Willingness to work shifts between 8 am – 1 am, with potential night shifts if needed
• Location: Malta, hybrid work set-up

What's in it for you:

• A supportive team of 50 in Malta and Marbella
• Opportunities to learn and do more than your usual customer service job
• Amazing office space in SOHO Strand
• Commute allowance - 100 EUR added to salary monthly to cover the cost of commuting to the office