MEDICAL EVIDENCE ASSOCIATE

Are you ready for an amazing career opportunity in 2025? Do you speak fully fluent Portuguese and English and have a background in pharmaceuticals or healthcare? Then this job is for you.

Location: Ireland (support for relocation)
Fixed-term contract for 12 months with views of renewal
Contingency contract
Full-time position based on a hybrid model

Responsibilities:
Provide the customers and HCPs with product information.
Handle customers’ queries by providing accurate and non-promotional information courteously and professionally with predefined answers.
Identify queries containing adverse events or product quality complaints, and handle and document these under the appropriate operating procedures.
Accurately record all medical and pharmaceutical communication transactions into the appropriate database following good documentation practices.
Support the organisation with the maintenance of the knowledge database.
Facilitate fulfilment of customers’ requests.
Escalate all enquiries without predefined answers according to defined processes.
Utilise computer technology to handle high call volumes.
Ensure optimal customer satisfaction.
Integrate compliance into daily activities.
Share the most effective methods and practices with colleagues to satisfy customer needs and provide input/feedback to continuously improve daily processes.
Maintain and improve the company product and organizational knowledge.
Identify and build strong partnerships with key internal stakeholders, relevant to responsibilities and area of expertise.

Requirements:
Bachelor's degree or equivalent in healthcare or related fields.
Work experience or education setting in health care, medical affairs, clinical development, and scientific or medical communications field to understand national health care systems and organizational hierarchies.
Native level of Portuguese and a C1 level of English.