Policy Subject Matter Expert (SME)
2001-30000
Customer Service / Call Center
Description and Requirements
The Policy Subject Matter Expert (SME) will provide expertise, analysis, and guidance on policy development, evaluation, and implementation. The SME will serve as the primary advisor on policy-related matters, offering in-depth insights into operational implications.
RESPONSIBILITIES
REQUIREMENTS
WE OFFER
If this opportunity sounds appealing to you, apply now!
*Only shortlisted candidates will be contacted/interviewed.
*Kindly attach an updated Copy of your CV in English.
ABOUT US
AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-DNI
Additional Job Description
TELUS Digital is looking for a Policy Subject Matter Expert (SME) with Turkish to join our new Artificial Intelligence (AI) project in Essen, Germany.
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
The Policy Subject Matter Expert (SME) will provide expertise, analysis, and guidance on policy development, evaluation, and implementation. The SME will serve as the primary advisor on policy-related matters, offering in-depth insights into operational implications.
RESPONSIBILITIES
- Lead the implementation of changes, review, and provide feedback on necessary updates of policies to ensure alignment across the Team.
- Collaborate with internal and external stakeholders to identify policy needs, gather feedback, and ensure effective communication of policy changes.
- Design and deliver training sessions or workshops to build understanding and adherence to policies across the market.
- Evaluate risks associated with current and proposed policies, recommending actionable steps to mitigate potential gaps or operational challenges.
- Track and analyze the effectiveness of implemented changes, suggesting updates or improvements as necessary.
- Responsible for escalating edgy cases to a client, ensuring clear communication and a structured approach are met to ensure mutual understanding and resolution
REQUIREMENTS
- Minimum C1 proficiency in English
- Proven experience in working in an international company.
- Passion to ensure first-class results & experiences for the end user
- You possess high presentational and oratorical skills
- You are self-motivated, adapt to changes easily and you love team work
- Presentational and oratorical skills is a plus
WE OFFER
- Positive international working environment
- Fun Floor with PlayStation, table tennis, and much more
- Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
- Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
- Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
- Advanced job opportunities in our internationally growing company
- Attractive employee referral bonus programs
- Intriguing and diverse responsibilities
- Great office at the city center of Essen
If this opportunity sounds appealing to you, apply now!
*Only shortlisted candidates will be contacted/interviewed.
*Kindly attach an updated Copy of your CV in English.
ABOUT US
AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-DNI
Additional Job Description
TELUS Digital is looking for a Policy Subject Matter Expert (SME) with Turkish to join our new Artificial Intelligence (AI) project in Essen, Germany.
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
JOB SUMMARY