B2B Customer Care Specialist (French Speaker)
Job post no longer accepts applications
Staffing and Recruitment
7 months ago
Posted date7 months ago
Entry / JuniorMinimum level
Entry / JuniorOur client thrives on the belief that exceptional people create outstanding products. Since 2010, they have been equipping sales and marketing teams worldwide with powerful, user-friendly software tools designed to accelerate and simplify their workflows. With over 100,000 companies in 179 countries relying on their cloud-based solutions, they’ve become one of Estonia’s leading tech innovators.
Our client is seeking a B2B Customer Care Specialist to join their dynamic Lisbon team. In this role, you’ll provide exceptional support to French-speaking clients while collaborating with various teams to ensure customer satisfaction and loyalty. If you’re passionate about problem-solving, building relationships, and being part of a global team, this role is for you.
Your Responsibilities in the Role of B2B Customer Care:
As a key member of the team, you’ll be responsible for:
- Providing first-class assistance to clients via emails, chat and phone, resolving inquiries in a timely and professional manner.
- Troubleshooting technical issues and delivering tailored solutions to meet customer needs.
- Collaborating with product, engineering, and customer success teams to stay updated on the latest features and enhancements.
- Guiding both new and existing customers to maximize their use of the company’s tools and services.
To succeed in this role, you'll need:
- Fluency in French and English
- At least 1 year of experience in customer-facing roles (e.g., customer support, sales, or account management).
- Strong interpersonal and communication skills, both verbal and written.
- The ability to multitask and manage multiple customer interactions simultaneously.
- Confidence in using tools like CRM platforms (Salesforce, Zoho) and helpdesk software (e.g., Zendesk, Intercom, Freshdesk).
Why Join the Team?
This is more than a job—it’s an opportunity to grow and thrive in an empowering environment. Here’s what’s in store for you:
- A people-first company culture that values diversity, collaboration, and innovation.
- A vibrant, multicultural team representing over 50 nationalities, with offices in Lisbon, Prague, Berlin, New York, and more.
- Hybrid work model to support a balanced personal and professional life.
- Opportunities for career growth with access to internal and external training programs.
- A competitive salary package with amazing perks, including an annual bonus, health insurance, meal allowance, flexible benefits (e.g., transport, technology), and more.
- A supportive environment where your ideas are not only heard but encouraged and implemented.
Ready to Make an Impact?
If you’re excited to join a fast-growing, customer-centric company that’s shaping the future of sales and marketing tools, apply today and take the next step in your career!
Our client is an equal-opportunity employer committed to building an inclusive workplace where everyone feels valued, regardless of their background.
JOB SUMMARY
B2B Customer Care Specialist (French Speaker)
Lisbon
7 months ago
Entry / Junior
Full-time
Job post no longer accepts applications
B2B Customer Care Specialist (French Speaker)
Job post no longer accepts applications