Junior Project Manager
Customer Service / Call Center
At TTEC, we're all about the Human Experience. Elevated. As a Junior Project Manager at TTEC working hybrid in Krakow, Poland you'll be part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You Will Be Doing:
The Junior Project Manager will play a key role in ensuring seamless project execution for a dedicated Client. You'll work closely with cross-functional teams to optimize processes, manage risks, and contribute to the success of new project launches and steady state programs. Your ability to organize, communicate, and adapt will be essential in delivering impactful results.
During a Typical Day, You Will:
What You Bring to the Role:
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
What You Will Be Doing:
The Junior Project Manager will play a key role in ensuring seamless project execution for a dedicated Client. You'll work closely with cross-functional teams to optimize processes, manage risks, and contribute to the success of new project launches and steady state programs. Your ability to organize, communicate, and adapt will be essential in delivering impactful results.
During a Typical Day, You Will:
- Support project planning and execution, ensuring deadlines are met.
- Identify, analyze, and recommend process improvement opportunities.
- Coordinate with stakeholders to facilitate smooth project launches.
- Monitor and mitigate risks to ensure project success.
- Document and track progress using project management tools.
- Provide regular status updates to stakeholders and senior managers.
- Collaborate with diverse teams to ensure alignment with project goals
What You Bring to the Role:
- Strong organizational and time-management skills.
- Excellent communication skills in English (both written and verbal)
- Basic understanding of project management principles and tools, prior experience is a plus
- Ability to work under pressure and meet tight deadlines
- Knowledge of Google Workspace and in-depth expertise in Google Sheets is preferred
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.