Team Manager (m/f/d)
2001-30000
Customer Service / Call Center
Description and Requirements
Your benefits:
Your responsibilities:
Your skills:
Join Us and Be the Voice that Drives Success!
Haven't found what you're looking for? Further interesting job opportunities can be found here.
About us : Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital . Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
#LI-DNI
Additional Job Description
For our Team in Riga we are currently looking for a Team Manager (m/f/d)
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Your benefits:
- Competitive Salary: Earn 1800 EUR gross with an above-average salary package. Plus, performance bonus.
- Health Coverage: Private health insurance after 3 months of probation period.
- Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
- Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
- Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
- Team Spirit: Participate in social gatherings, sports events, team-building activities. R eceive a bonus for referring new employees .
- Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
- Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Your responsibilities:
- Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities.
- Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.
- Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.
- Intra-Day Coordination: Managing day-to-day operations - ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.
Your skills:
- Language Skills: Excellent communication skills in English, written and verbal.
- Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.
- Education: BA/BS degree preferred.
- Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.
Join Us and Be the Voice that Drives Success!
Haven't found what you're looking for? Further interesting job opportunities can be found here.
About us : Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital . Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
#LI-DNI
Additional Job Description
For our Team in Riga we are currently looking for a Team Manager (m/f/d)
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
JOB SUMMARY