Team Manager (m/f/d)
2001-30000
Customer Service / Call Center
Description and Requirements
Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia
We will offer:
Overview of tasks:
What we expect:
Join our team and apply now!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions.
Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.
About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
#LI-DNI
Additional Job Description
Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia
We will offer:
- Competitive Salary: Earn an above-average salary package of 1800 EUR gross, plus performance bonus.
- Health Coverage: Private health insurance after 3 months of probation period.
- Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
- Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
- Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
- Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
- Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
- Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Overview of tasks:
- Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects such as problem solving, critical thinking, analytical and technical capabilities.
- Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.
- Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.
- Intra-Day Coordination: Managing day-to-day operations - ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.
What we expect:
- Language Skills: Excellent communication skills in English, written and verbal.
- Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.
- Education: BA/BS degree preferred.
- Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.
Join our team and apply now!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions.
Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.
About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
#LI-DNI
Additional Job Description
Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
JOB SUMMARY