Senior Team Manager (m/f/d)
2001-30000
Customer Service / Call Center
Description and Requirements
Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Senior Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!
Your tasks:
What we expect:
We will need these documents:
Become part of our team and apply now!
Our recruiting team is always available to answer your questions and looks forward to receiving your application.
About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Applicants with special needs will be given preferential consideration if equally qualified.
Additional Job Description
Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Senior Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Senior Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!
Your tasks:
- Support the employees during daily business
- Support and enable the team managers to achieve our business goals
- Leadership and steady motivation of our teams
- Independent preparation of project-related content and briefings
- Further development of process quality
- Monitoring, reporting and analysis of project-relevant KPIs
What we expect:
- 2 year experience in leadership
- Excellent oral and written communication skills, specifically minimum C1 English level
- Knowledge and understanding of the relevant KPIs
- Very good knowledge of MS Office, especially Excel
- Positive attitude and self-confident appearance
- Structured and autonomous way of working
- Ability to resolve conflicts
- Flexibility in working hours and high resilience to stress
We will need these documents:
- Cover letter, that explains your motivation and expectations for your new role
- Extended Curriculum Vitae
- Proof (certificates and references)
Become part of our team and apply now!
Our recruiting team is always available to answer your questions and looks forward to receiving your application.
About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Applicants with special needs will be given preferential consideration if equally qualified.
Additional Job Description
Are you a strategic thinker with a passion for leadership and development? Do you thrive in a fast-paced, dynamic environment? Join our team in Essen as an Senior Team Manager (m/f/d) and help us lead our teams through exciting transitions while ensuring consistent performance and growth!
Language Reference English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
JOB SUMMARY