MASIMO CONSUMER - Pay attention music lovers and tech buffs everywhere! Get ready to take your passion to the next level and be prepared to join our dynamic team of young bilingual professionals. We are after individuals who share our love for high quality audio devices, such as speakers, sound bars, headphones, and more. If you are someone who wants to be part of a cutting-edge company at the intersection of music and technology, then this is the opportunity you have been waiting for!

Masimo consumer is home of world known high-end audio brands which includes Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Classé, HEOS and Boston Acoustics. These companies are specializing in manufacturing amplifiers, sound bars, speakers, headphones, subwoofers etc.

What will you achieve?

As an Order Management and Technical Support Advisor, you will be the initial point of contact for domestic & international customers, end users, resellers and installers. You will be the first point of contact for end consumers, handling a wide range of enquiries around direct to consumer order processing, returns, service & warranty and many others. On the Technical aspect, a large component of the role involves replicating and investigating issues, identify root cause and turn it into solution.

What is your mission?

• Provide first line support to B2C customers for Masimo Consumer's products online, in both German and English language.
• Answer questions from customers about features, technical specifications and set up issues of the products.
• To be able to resolve any topic considering order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Resolve return requests and refunds in a smooth, efficient manner to customer satisfaction from end-to-end or to be capable of providing next-level support where needed.
• Show empathy in all interactions with customers.

Requirements

What do we look for?

• Fluent German Language: communication confidence in German.
• English Communication: You'll be working with an international team, so you need to be comfortable in English too!
• Tech-savvy: To be experienced with home network set up including Internet security software, configuration and troubleshooting.
• Tech Enthusiast: Having interest in new technologies (home audio/visual equipment) and technical support knowledge would be plus.
• Location & Eligibility: Be eligible to work in Slovakia, office is in Bratislava.

Benefits

What we offer

• Starting date: ASAP
• Contract Type: Permanent
• Working schedule: Full-Time (40 hours per week), 5 days a week
• Working hours: Monday - Friday from 9 am to 6 pm
• Highly competitive base salary of €19 000 per annum in addition to:
• €6,23/day meal voucher (€124 /month)
• A commuting allowance of €50 per month (€600 per annum)
• Employee reward and recognition gamification platform
• Monthly incentives based on performance up to 10% of monthly base salary
• 5 extra days paid (personal days) per annum in case of emergencies and short-term absence
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
• Fully paid (2 weeks office-based) training, which will provide you with the basic knowledge of your new role

Extra Perks:

• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities.
• Employee Assistance Program: Free, confidential support on personal or work-related issues.
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
• Referral Bonus: Refer a friend and get a bonus!
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether