MASIMO CONSUMER - Payattention audio-technology lovers everywhere! We are seeking colleagues who share our love for high quality audio devices, able to share your knowledge with others, this is the opportunity you have been waiting for!

What will you achieve?

As a Lead Agent you will continue to be the first point of contact for end consumers, handling a wide range of enquiries. In addition to this, you'll also support the Team Leader with a set of operational tasks, aiming to improve the overall efficiency and success of the team including helping with the induction on new team members as well as ongoing coaching & training for current team members.

What is your mission?

• Provide Support: First line support to B2C customers for Masimo Consumer's products online.
• Enquiries: Answer questions from customers about features, technical specifications and set up issues of the products.
• Resolution driven: To be able to resolve any topic considering order processing including payment, returns, cancellations, refunds and lost in transit matters.
• Proactive work: Constantly learn, expand and share knowledge with rest of the Team to achieve best possible outcomes, beyond your role.
• Satisfaction guaranteed: Resolve return requests and refunds in a smooth, efficient manner to customer satisfaction from end-to-end as well as to be capable of providing next-level support where needed.
• Willing to learn: All aspects of internal processing (technical support, self-development, helping with performance evaluations and floor support).

Requirements

What do we look for?

• Fluent in your Market's language and English: You'll be working with an international team, so being comfortable in English is important. Plus, you'll still be supporting your local Market!
• Tech-savvy: To be experienced with home network set up including Internet security software, configuration and troubleshooting.

• Company guidelines: Have strong understanding of KPI's, SLA and to have experience in supporting of newcomers.
• Problem solver: Focus on finding quick solutions, staying flexible and prioritizing tasks effectively.
• Team partnership: To build a working relationship within the Team, support the Team Leader and make sure teamwork ethics are met constantly.
• Improvement: Indicate willingness in self-development, constantly looking for ways to upgrade current procedures to increase performance and efficiency.

Benefits

What we offer

• Starting date: January 2025
• Contract Type: 3 months fixed-term contract, with possibility to move into a permanent contract
• Working schedule: Full-Time (40 hours per week), 5 days a week
• Working hours: Monday - Friday from 9 am to 6 pm
• Salary: no increase
• Increase of monthly incentives based on performance
• €6,23/day meal voucher (€124 /month)
• A commuting allowance of €50 per month (€600 per annum)
• Employee reward and recognition gamification platform
• 5 extra days paid (personal days) per annum in case of emergencies and short-term absence
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
• Fully paid training, which will provide you with more comprehensive knowledge of your new role.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether