A new exciting opportunity for a full-time Account Manager with our client, a solid reality in the fleet management industry based in the Windsor/Slough Area.
As the main point of contact, you will be key to ensuring customer satisfaction, fostering long-term relationships, and identifying opportunities to grow client accounts. If you're someone who thrives in a fast-paced environment and enjoys solving challenges, we want to hear from you!
Key Responsibilities:
- Client Liaison: Serve as the primary contact for customer inquiries, ensuring quick and efficient responses to all concerns.
- Relationship Building: Build and maintain strong, long-lasting client relationships by understanding their needs and partnering with them for mutual success.
- Account Growth: Identify new business opportunities within existing accounts to drive growth and maximise client satisfaction.
- Reporting & Presentations: Prepare and deliver detailed reports on service performance, SLA data, and sales activity, as well as presentations on products and services.
- Collaborative Teamwork: Work closely with internal teams to share insights, gather feedback, and improve overall service delivery.
- Client Feedback: Gather client feedback to inform internal strategies and communicate key concerns to management.
- Account Updates: Present business updates to clients and management to ensure alignment on priorities and identify areas for improvement.
Essential Skills & Qualifications:
- Proven track record in account management or customer service, consistently exceeding targets and client expectations.
- Excellent communication, presentation, and negotiation skills with the ability to influence at all levels of the organisation.
- Strong business acumen and industry expertise, particularly in the fleet services sector.
- Fast learner with a passion for delivering exceptional account management.
- Highly motivated, with a results-driven approach and the ability to manage multiple accounts.
- Proficient in MS Office, particularly Excel, with the ability to create professional reports and presentations.
- Current driving license and ability to travel as needed.
As the main point of contact, you will be key to ensuring customer satisfaction, fostering long-term relationships, and identifying opportunities to grow client accounts. If you're someone who thrives in a fast-paced environment and enjoys solving challenges, we want to hear from you!
To apply, please send your CV in English and in Word format to Paola.
languagematters is acting as an employment business in relation to this vacancy.
