Dyson is a globally recognised, premium household name. They're market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners. We're looking for a B2B Agent to work for the UK and Irish markets, who is fluent in English and is excited by innovation and thrive on challenges to join our vibrant Dyson B2B team.

As a B2B Agent, you will provide Sales and Aftersales Service to Dyson Professional Owners and Potential Customers through inbound/outbound calls and written channels. Main customer enquiries are troubleshooting issues with their Machines, Machine Registration, Ordering Spares, Exchanges and Refunds and all other Professional Customer Service-related issues. You will collaborate closely with the sales team, identify and pursue new business opportunities, and maintain strong relationships with existing clients. Through effective communication and persuasive selling techniques, you will drive revenue growth, achieve sales targets, and contribute to the overall success of the company. Working within regions, you will be part of a Team comprising of regional Business Development Executives, Vertical Sales Managers, and a member of the Dyson Professional Marketing Team.

We Care: Ensures effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.

We're Curious: Proactively seeks to identify recurring issues and suggest process improvements to prevent similar events in the future.

We Achieve Together: Consistently collaborates with internal teams from sales phase to aftercare phase to ensure a seamless customer experience

What you'll be doing:

• Inbound and outbound calls and emails to handle technical support/troubleshooting, sales, arrange meetings for the local BDM and generate new leads.
• Create spare parts quotes and process orders.
• Upsell and cross-sell additional products/services to existing clients, maximizing revenue potential, and consistently meeting or exceeding sales targets, objectives and KPIs.
• Manage 3rd party relationship with engineer service call outs scheduling.
• Stock inventory and forecast.
• Ensure effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction. This may include follow-up outbound calls to clarify doubts or to provide additional information and keeping the Client informed on any potential updates on escalated cases
• Analyse customer issues and work towards providing appropriate solutions, coordinating with relevant departments or teams as necessary.
• Implementing and carrying out marketing or sales campaigns, including prospection to identify potential leads and sales prospects
• Meet or exceed targets, demonstrating consistent achievement of assigned targets, objectives and KPIs.
• Performance reporting with regular meetings with CPM and the client.

Requirements

What skills & experience you'll bring to us?

• C2 level of both spoken & written English.
• Proven sales experience ideally within a B2B environment.
• Excellent interpersonal skills, with the ability to build rapport and influence decision-makers.
• Proficiency in using Salesforce software to manage customer information and queries.
• Self-motivated, target-driven, and results-oriented mindset.
• Knowledge of the industry and market trends, with the ability to adapt and position our offerings accordingly.
• Ability to work collaboratively in a team environment and leverage internal resources effectively.
• Proficient in Microsoft Office, in particular Excel and Outlook.

Benefits

What do we offer?

• Starting date: November, 2024.
• Contract: Permanent (1-month probation period).
• Salary: 21.000€ gross per year + performance bonus.
• Working hours: Full Time (39 hours per week) - Monday to Friday between 9 am & 6 pm.
• Work Model: Hybrid working model.
• Fully Paid Training that optimally prepares you for your job - 2 weeks duration (office-based).
• 24 holiday days per year on a full-time basis.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Location: Barcelona, Spain.

Who Are We

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether