Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!


Our Client
We are recruiting exceptional customer service professionals to form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers. The role will require you to develop a sound understanding of the product and services and to embrace brand values.

We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.

The role will require you to develop a sound understanding of the product and services and to embrace company values as your own.

You will respond to consumers' questions and complaints regarding various products and resolve them in a skillful, professional, and empathetic manner while maintaining high customer satisfaction.

What will you be doing

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies take the extra mile to engage with the customers

Requirements
What skills & experience you'll bring to us?

• A fluent level of French with exceptional grammar and spelling skills in spoken and written
• A good level of English
• Customer support experience
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Computer literacy/Microsoft word/Excel
• Have strong teamwork and ethics
• Administrative skills with a strong eye for detail
• Excellent listening, empathy and questioning skills

Benefits
What do we offer?

• Start date: asap
• Contract: Temporary 3 months (1-month probation period)
• Full time:(39 hours/week)
• Working days/Hours: Mon-Fri, 9-18 or 10-19 (depending on business needs) with 1 short day
• Salary: €18,000.00 gross per year
• 300€ bonus after 3 months without warnings
• Paid bank holidays + 1 extra day in lieu
• Hybrid work model: 4 days per month at the office / training / rest from home
• Training: Around 1.5 weeks
• Office location: Barcelona (La Sagrera)

Other Benefits:

• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to sign-up for Discounted Private Health Insurance
• Referral Program - Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference?

• Showcase your talent: Share your CV highlighting achievements and responsibilities.

• Be you: No need for photos, age, marital status, or gender.

• Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

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