L&D Trainer with English
Job post no longer accepts applications
Customer Service / Call Center
T TEC is seeking a seasoned Trainer to join our Customer Management Services team!
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. As a Trainer, working hybrid in our Sofia site , you'll prepare our associates for those interactions & coach them to reach for amazing while you also #ExperienceTTEC , an award-winning employment experience and company culture!
What You'll Do:
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
About TTEC:
We help global brands provide a great experience to their customers, powered by our combination of humanity and technology. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As we highly value our employees, we provide:
Your main responsibilities will include:
We're in search of innovators who embody the following:
Click on the Apply button to let us know about you.
Please send your CV in English .
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. As a Trainer, working hybrid in our Sofia site , you'll prepare our associates for those interactions & coach them to reach for amazing while you also #ExperienceTTEC , an award-winning employment experience and company culture!
What You'll Do:
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
About TTEC:
We help global brands provide a great experience to their customers, powered by our combination of humanity and technology. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As we highly value our employees, we provide:
- Regular working hours scheduled from Monday to Friday;
- Introductory training aimed at enhancing your Trainer skills;
- Additional health insurance and reimbursement for medical and dental services;
- Food vouchers from the first month + corporate discounts;
- Crafting a roadmap for your career progression and growth within a team of seasoned professionals, leveraging the collective strength of sharing experiences;
- Collaborating with friendly, driven, and enthusiastic team to thrive in a positive and enjoyable workplace.
Your main responsibilities will include:
- Achieve 100% of training completion goals;
- Learn key business objectives, timeframes, and requirements associated with each training goal and class;
- Understand and Improve the key success metrics associated with training goals;
- Deliver excellent customer service and communication;
- Escalate training issues as appropriate.
We're in search of innovators who embody the following:
- Fluency in English ;
- High customer service orientation;
- Great interpersonal skills in dealing with a diverse population;
- Strong coaching skills;
- Strong attention to detail and desire to follow procedures;
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or ability to learn technology quickly;
- Call center experience.
Click on the Apply button to let us know about you.
Please send your CV in English .
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .