Reverse Logistics Coordinator - English - Hybrid
Customer Service / Call Center
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Reverse Logistics Coordinator - English- working hybrid in Sofia, Bulgaria, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
The Supply Chain LSO (Logistics Solutions & Operations) team is responsible to deliver a competitive integrated logistics platform through best-in-class warehousing, transport, logistics support and solutions development that produces a competitive advantage and promotes customer retention. The scope is mainly commercial computing and printing service parts.
Reverse Logistics Coordinator will work on various issues related to the logistics support of our customers, ensuring all tasks and requests are processed on time and in compliance with the highest standards of quality.
During a Typical Day, You'll
What You Bring to the Role
What You Can Expect
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
What You'll be Doing
The Supply Chain LSO (Logistics Solutions & Operations) team is responsible to deliver a competitive integrated logistics platform through best-in-class warehousing, transport, logistics support and solutions development that produces a competitive advantage and promotes customer retention. The scope is mainly commercial computing and printing service parts.
Reverse Logistics Coordinator will work on various issues related to the logistics support of our customers, ensuring all tasks and requests are processed on time and in compliance with the highest standards of quality.
During a Typical Day, You'll
- Identify, analyze and resolve technical/system related issues in various systems and tools (SAP, Easitool,3W, eATR, iReturns etc.) that impact the reverse order flow
- Answer and solve requests in Easitool, Share point, 3W or via mail
- Manage repair vendor shipments - resolve discrepancies, miss shipments, over/under ships, follow up with Finance the flow completion
- Manage DMR requests, coordinate and fix Problem receipts
- Ad-hoc reporting and requests
- Perform root cause analysis to understand repetitive problems and identify permanent solutions
- Preparation of Multileg report
- Manage audits and scrap requests
What You Bring to the Role
- Bachelor's degree
- Call center, BPO or customer service experience of up to 6 months.
- Fluency in written and spoken English.
- Experience in the area of Support and Services
- MS skills (good Excel knowledge is an advantage)
- Ability to manage multiple tasks simultaneously and work within tight deadlines
- Strong Analytical & Conceptual skills.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid