Human Resources Operations Manager - Vilnius, Lithuania
Are you ready for a role that takes your human resources skills to a whole new level? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? If so, join Western Union as a Human Resources Operations Manager and help drive successful HR strategies that will globally transform our customer and employee experience.

Western Union powers your pursuit.
In this role you will lead a team that provides HR administration support to various centers of excellence such as the payroll, benefits, talent acquisition, etc. teams and provide Tier 1 support for employee queries through the HR ticketing system.

Role Responsibilities

• Lead the Human Resources Knowledge Center (HRKC - HR Operations team) function through support of HR administration and employee queries, the introduction of SLA's and KPI's, continuous process and policies improvement aligned with the HR organization.
  
• Co-ordinate between the HRKC, HR centers of excellence, Regional HR Business Partners and other company functions, as applicable to integrate HR Administration processes where relevant across all regions and ensure long-term planning and operational excellence.
  
• Develop and monitor data quality metrics, using ServiceNow as our main ticketing system, Workday business processes and offline tasks sharing dashboards and reports that enable the identification of potential process improvements.
  
• Grow and develop a high performing team (supporting 28 countries and 3600 employees) as well as partnering with other HRKC regional leaders for creating consistency and sharing best practices.
  
• Manage global background check process, which includes vendor management and communication and managing background check specialists.
  
• Manage annual Culture of Ethics & Compliance trainings' reporting process.
  

Role Requirements

• 2-3 years of proven management experience in operations, preferably an HR operational role and intermediate working knowledge of Workday, ServiceNow or a related system.
  
• Motivation of team members through development opportunities, results and continuous improvement.
  
• Strong communication, presentation and people skills.
  
• Orientation towards operations and process improvement, challenging the status quo and being a futuristic leader with global mindset.
  
• Solid computer skills, being familiar with all key technologies, tools and software.
  
• Strategic problem-solving skills, independent decision making and providing creative solutions to ensure continuous improvement.
  
• Fluency in written and spoken English is required.
  

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Salary
The monthly gross base salary range is 2983 - 5700 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (5 options)
  
• Life & Accident Insurance
  
• Additional days off
  
• Wide variety of discounts and special offers
  
• Volunteering activities
  
• Referral program
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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