French speaking Customer service supervisor – Luxury hotel

Job Reference: MS201912

Are you a customer-focused leader with fluent French language skills? Language Recruitment Services (LRS) is currently seeking a Luxury Reservations Team Lead to join an exclusive hotel brand in the heart of Central London.

If you're passionate about delivering exceptional service, fostering a supportive team atmosphere, and seeking career growth, we want to hear from you.

Visa Sponsorship: We welcome applications from candidates requiring visa sponsorship

Attractive Compensation: Competitive base salary of £36,500 per year, inclusive of bonuses, plus a compelling incentive package.

Prime Location: Enjoy working in Central London, surrounded by cultural landmarks and vibrant city life.

Unique Opportunity: Join an exclusive hotel brand known for its commitment to guest satisfaction and employee development.

Job Responsibilities:

• Team Support: Provide timely assistance to the team to ensure efficient query resolution.
• Training and Coaching: Deliver ongoing training and coaching to advisors, assisting them in achieving personal and company goals.
• Communication Enhancement: Analyse and improve the quality of communication within your team.
• Cross-department Collaboration: Liaise with various departments to address issues and propose service improvements.
• People Management: Oversee team members, manage absences, assess performance, and maintain a positive working environment.
• KPI Monitoring: Keep track of key performance indicators and create detailed reports.

Candidate Requirements:

• Language Skills: Exceptional proficiency in both English and French.
• Communication Skills: Strong verbal and written communication abilities, combined with excellent problem-solving skills.
• Tech Proficiency: Competency in Microsoft Office applications, including Word and Excel.
• Sector Knowledge: Previous experience in the luxury or hospitality sector is advantageous.
• Leadership Experience: Leadership or team management experience is desirable.
• Detail Orientation: High attention to detail and strong organizational skills.
• Team Player: Proven ability to work collaboratively in a dynamic, multitasking environment.
• Call Centre Experience: Prior experience in a busy call centre environment is a plus.
• Flexible Availability: Willingness to work shifts, including weekends.

If you are fluent in French and English and have a background in customer service team lead, reservations team lead, Senior reservations, Reservations supervisor, Client service / call centre management, Team lead, customer service /contact centre manager, or Customer Support manager, and have a passion for excellence, we eagerly anticipate your application.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.