Global Fraud Claims Senior Analyst - Vilnius, Lithuania
Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Global Fraud Claims Senior Analyst.

Western Union powers your pursuit.
You'll be a part of the Global Fraud Claims organization and will act as subject matter expert within the team. This team is responsible for resolving fraud claims reported by Western Union customers.


Role Responsibilities

• As a Global Fraud Claims Senior Analyst you will be responsible for the floor support function and escalation handling.
  
• You will be managing daily workload and supporting process improvement initiatives.
  
• Additionally, you will be responsible for effective communication between agencies, customers, internal partners, and legal entities.
  
• Also, working and completing on time any other high priority tasks related to regulations.
  

Role Requirements

• Reporting skills and good knowledge of Excel or/and Power BI.
  
• Experience or knowledge in Fraud would be considered as an advantage.
  
• Effective communication skills.
  
• Attentiveness to details.
  
• Strong problem-solving skills.
  
• Analytical mindset.
  
• Strong English skills, both verbal and written.
  
• Ability to work independently.
  
• Schedule flexibility required based on business needs (possible a few later calls, yet usual Mon-Fri working schedule).
  

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Salary
The monthly gross base salary range is 1258 - 1858 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (5 options)
  
• Life & Accident Insurance
  
• Additional days off
  
• Wide variety of discounts and special offers
  
• Volunteering activities
  
• Referral program
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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