New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service

We're Curious: Proactive approach to problem-solving and a "can do" attitude

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets

What will you be doing?

• Providing an exceptional customer experience making sure all needs are met in the form of voice, chat, and email
• Working alongside the Management Team to meet deadlines and achieve goals
• Living and breathing the company values; you will be a brand ambassador
• Becoming an expert on all things New Balance
• Working in a fast-paced environment and showing off your multi-tasking skills
• Maintaining a high level of attention to detail and being meticulous & vigilant
• Personalising the customer experience - finding the right tone for each situation

Requirements

What are we looking for?

• A fluent level of Portuguese & Spanish with strong grammar and spelling skills
• High level of English (both spoken and written)
• Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
• Fearless independence with the ability to think on your feet, there's no finish line to what's possible
• Being a sporty person (runners, football players, tennis players, hikers...) will be a plus
• High energy, drive, and a friendly personality
• Resourcefulness and confidence to take the initiative in a fast-paced environment
• A strong teamwork ethic and a \"can do\" attitude

Benefits

What do we offer?

• Contract: Temporary of 3 months (with 1 month probation period)
• Part-Time: (25 hours/Week)
• Monday to Friday: 10:00 to 15:00h
• Salary: 11,150 € gross per year
• Rewards: Multiple performance-based rewards, and discounts on New Balance products
• Holidays: 2 days holiday per month
• Paid bank holidays + 1 extra day in lieu
• Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Training: 8 days / Monday to Friday / full-time (9am to 6pm) / from the office
• Start date: 14th December

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether