Our Client

Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal, and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.

We Care:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We're Curious:Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you'll be doing?

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client

• Embrace our company values and act as a brand ambassador

Requirements

What skills & experience you'll bring to us?

• Afluent level of Hebrew with exceptional grammar and spelling skills (knowledge of other languages is a plus)

• High level of English(Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer?

• Contract:Permanent
• Full-time: 39hours / week

• Schedule:Sunday to Wednesday - 7h to 16h (1h lunch) / Thursday: 7h to 15h (1h lunch)
• Salary: €16,555.27 per year
• Hybrid model: 3 times per month in the office.
• Training: 2 weeks - Monday to Friday

• Start date: December 11th or earlier.
• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare #wearecurious #weachievetogether