Are you interested in a gap year abroad, or an adventure for a year or two? We are hiring fluent Latvian speakers for Customer Support positions in sunny Athens, Greece. The company supports relocation and has an international team of employees!
The Company is an outsourcing firm, with a giant network of multiple offices located in 76 countries that serve a total of 160 markets. They take pride themselves in being one of the best in the world at what they do, Customer Care Services! They constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviours, and needs.
As a Customer Service agent, your role is, together with your team, to handle customer issues with empathy and efficiency. You will be solving technical issues as well as other customer inquiries related to the mobile application. Besides speaking your native language, you also need to be able to communicate in English. The role consists of handling and responding to end-users requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.