Our clients are now looking to employ a dynamic and positive-minded German Speaking Team Leader to strengthen further their growing operations.  The client is a well established Call Center Service Provider based in Madrid, Spain offering plenty of career progression and learning opportunities
 
Responsibilities:
 

• Direct involvement in the recruitment, selection, induction training and ongoing skills development for all Advisors in the team, ensuring we attract and retain the very best talent.
• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually review and monitor work performance of all Advisors against agreed KPI's, instigating appropriate corrective action, using performance management tools, to manage any shortfall.

 
Requirements:
 

• Native level of German and fluent level of English
• 1 year of previous experience on a similar position
• Excellent communication skills
• Good computer skills, especially Microsoft Excel
• Leading by example
  

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