Position Overview

As a Customer Support Agent in a fintech industry you will master the skills of effective
communication, problem solving, customer service, and strong cultural awareness.
Investigate and research user issues and identify and escalate bugs so they can be
resolved as quickly as possible.

In this role you will have the opportunity to be a part of
something bigger, a global team of amazing people and a strong brand that can
change lives with our technology. You'll be the face of some of the world's top payment
processing brands!

Requirements:
- Fluency in French and English and excellent communication skills in written and spoken
form.
- Prior experience in customer support or a related role is preferred.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using customer support software and tools.
- Adaptability to work in a dynamic, fast-paced environment.
- Exceptional interpersonal skills and a genuine passion for helping others.

Benefits:

We offer: (External Postings)

⧫ Stable job - permanent employment contracts,
⧫ Relocation packages for candidates moving from outside Ireland
⧫ Multiple bonuses: performance based, language allowance
⧫ Great rewards for referring your friends: consistent bonuses and prizes
⧫ International career - regular training and international career opportunities
⧫ Multilingual exposure - improve your spoken and written language skills
⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas!
⧫ Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
⧫ Private medical insurance coverage (tenure based) - we work with one of the best
suppliers - VHI where you will benefit from a Professional Package
⧫ Bike to work tax relief
⧫ Pension scheme
⧫ Maternity and Paternity leave
⧫ Onsite Doctor
⧫ Subsidized Canteen

Application Process:

If you're excited about this position and about making a difference, please submit your resume and a cover letter detailing your relevant experience and language skills. In your cover letter, please mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.

At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
Head Hunt International believes in equal opportunities and we encourage individuals from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For a friendly chat regarding this position please send your CV to Dagmar at: or let's talk or chat on WhatsApp on: + 39 (0)