Technical Troubleshooting Agent:

Requirements:

- Fluency in Estonian and English and excellent communication skills in written and spoken
form.
- Prior experience in customer support or a related role is preferred.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using customer support software and tools.
- Adaptability to work in a dynamic, fast-paced environment.
- Exceptional interpersonal skills and a genuine passion for helping others.

Key Responsibilities:

- helping customers with the settings of their accounts as well as downloading and installing apps and content.

- process refund request on behalf of the customers.

- assisting customers with setting up their payment accounts as well as troubleshooting related issues

- guiding customers to report issues related with unauthorized charges and processing related request

- offering a high-level support for developer issues and, where necessary, referring the customer to the developer

- guiding customers on the usage of Gift cards

Benefits:

* Multicultural Working environment
* Competitive salary
* Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to 2 weeks hotel accommodation)
* Production Bonus
* On-site canteen
* Great Benefits & Discounts (health, Greek language courses, etc.)
* Modern facilities and high technology devices and tools
* Casual dress code!
* Career Development Opportunities
* Our Client Program (summer camp for children, school stationary campaigns, etc.)
* Extra overtime pay
* In-House doctor and examination center
* Welcome event
* Employee Relations team to help new hires integrate in the Greek lifestyle and culture
* Employee Discount book with special employee offers and discounts.

Application Process:

If you're excited about this position and about making a difference, please submit your resume and a cover letter detailing your relevant experience and language skills. In your cover letter, please mention your proficiency in each language and provide examples of how you've demonstrated exceptional customer service skills.

At Head Hunt International we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.
Head Hunt International believes in equal opportunities and we encourage individuals from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For a friendly chat regarding this position please send your CV to Dagmar at: or let's talk or chat on WhatsApp on: + 39 (0)