About Webhelp



Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp you will be part of a family of over 120,000 game-changers from more than 140 locations in 60 countries.



Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.



What you'll be doing at Webhelp



As an English-Speaker Install Base Analyst, you will:

• Managing renewal contracts for the Client's software and services

• Ensuring the negotiation of overall renewals

• Monitoring quote creation, prepare customer's meetings and make sure all contracts are close on time

• Engaging with account managers to define renewal and up-sell proposals

• Identifying growth opportunities

• Defining and perform risk assessments for all contracts, products and services

• Ensuring closing for all renewal activities by leading the Client's Customer & Partner team

• Building strong relationships with Customer Decision Makers in order to guarantee their objectives.

We'll be a great match if you:

• Have a high level of English (written and oral)

• Have an university degree (mandatory)

• Have experience in working with multiple stakeholders and managing data across many sources

• Have excellent IT skills: Excel, Salesforce and Tableau

• Have an amazing verbal and written communication capacity

It would be a plus if you:

• Have an awesome negotiation skills and an amazing analytical thinking, detail-orientation and a strong organizational capacity

• Have 2 to 3 years of professional experience

• Are based in the Lisbon area

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.







What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)

• Monthly meal allowance paid in voucher card (net)

• Private Health Insurance (after 6 months)

• Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project

• Flexible Schedule

• Work in a diverse environment with people from over 75 nationalities

• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

• We promote inter-company mobility to work at any of our sites around the world

• Workplace: Hybrid with occasional requests to come to the office

Webhelp is an equal-opportunity employer.



Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.