Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Customer Service Representative, Dutch Market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.


What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Rotative Monday - Saturday from 9:00 to 20:00
- Competitive salary and performance bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program


What you'll experience at Webhelp

As a Customer Service Representative in our team, you will:

- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- To understand and comply with administrative duties including holiday, sickness and overtime
- To attend regular Team Meetings
- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

We'll be a great match if you:

- Are native or proficient in Dutch and fluent in English
- Share our values of commitment, unity, integrity, recognition, and WOW
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Being an outdoor enthusiast, would be a plus
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Don't meet every single requirement?

At Webhelp, we are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.


Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

Jack Wolfskin is one of the leading suppliers of high-quality outdoor clothing, footwear and equipment in Europe and also the largest franchisor in the German specialist sports trade. Jack Wolfskin products are now available in more than 490 company-owned stores and over 4,000 sales outlets worldwide. Jack Wolfskin products are characterised by optimal functionality, high quality and extraordinary innovation. In recent years, the outdoor specialist has conquered the market with numerous materials and product innovations. In addition, Jack Wolfskin is an absolute pioneer when it comes to sustainability. The company has been a member of the Fair Wear Foundation since 2010 and has been awarded Leader Status five times in a row. Jack Wolfskin is also a bluesign® system partner. The company employs over 1,440 people worldwide.

If this sounds like you, join us at Webhelp!

Webhelp is an equal-opportunity employer

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-006243-1-NETHERLANDS