Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.



We are looking for a German speaking - Account Manager to join one of our exciting projects in the IT Sales industry.



What we offer you



You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.



What you will learn with us will make you a valuable member of our team or any other team.



Your benefits:



-Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00
-Competitive salary and performance bonus
-Medical insurance and restaurant card
-Great office location in Benalmadena
-Friends hunting (referral) bonus
-Full paid training about the company and the project you will be working on
-Career development program and specialized courses




What you'll experience with us



As an Account Manager in our team, you will:

Outbound engagements:



-Give Immediate Response Opportunity (IRO): nurture SMC - C (Corporate) customers with negative response to Customer Net Satisfaction survey.
-Schedule a meeting with the customers to address concerns and establish next steps to resolve them. Transition customer from existing account manager to the SMC - C concierge service.
-Engage customers to communicate any security critical situation that requires communication and call to SMC - C customers.

Inbound engagements:



-Engage and support inbound calls generated by Microsoft Customer Sales Support (CSS), to connect customers with appropriate Solution Area Specialist.
-Drive accelerated issue resolution, leveraging 'Red button' escalation process to improve customer satisfaction. Once a case is resolved, the customer is passed to Support sales to offer paid support options.
-Receive calls from non-AE managed accounts, identifying appropriate specialists to qualify the opportunity.
-Share opportunity with Partner (outbound referral) when their participation is required to continue with co-selling motion.
-Receive, evaluate, and route partner generated inbound referrals to appropriate POD sellers for accounts that don't have assigned AE.
-Engage with the partner to determine the appropriate solution area and route the referral to the appropriate Solution Specialist who will continue working with the partner to develop this opportunity



We'll be a great match if you:



- Are native or proficient in German and have an advanced level of English
- Possess cultural awareness: preferably lived and worked in supported market with strong cultural awareness.
- Have a baseline understanding of Cloud products and solutions.
- Possess sales and/or marketing experience preferred.
- Have fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM systems strongly preferred.
- Possess experience in account management and the IT industry: 4 years minimum
- Have experience in Customer Relationship Management: 3 years minimum




Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.



Who we are



We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.



Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.



In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.



If this sounds like you, join us!



We are an equal-opportunity employer



We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-006898-1-GERMANY