Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an Arabic speaking Customer Advisor for Fashion Industry, to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.


Your benefits:

- Temporary contract (39 hours/week) until 31/01/2024
- A salary of 17.923 Euros gross/year + up to 1.200 Euros gross/year in bonus
- A large variety of discounts with our partners
- Free weekly after work activities
- Real growth opportunities to progress
- New and modern office with easy access - Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses


What you'll experience with us

As a Customer Advisor in our team, you will:

- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' requests.
- Log call details onto call management systems and provide response and resolution within our agreed service levels.
- Escalate potential service issues, and follow all the processes and procedures of the project.
- Cover for other advisors in their absence, either within the same team or across teams.
- Liaise with Team Leader/QA/Trainer/TM on specific projects where requested.


We'll be a great match if you:

- Have a native level of Arabic language with advanced French
- Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office/
- Have a good disposition to work in a customer service environment
- Possess customer care skills - ability to listen to and understand the customers' needs


It would be a plus if you:

- Have an advanced level of Spanish and/or English.
- Have knowledge of internet configurations
- Have the ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Are a self-starter that likes dealing with several task with limited time on your hands



Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us!

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws. RRQ23-006670