Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a German Speaking Customer Representative for Fashion Industry to join one our exciting projects in the fashion field.



What we offer you



You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.



What you will learn with us will make you a valuable member of our team or any other team.



Your benefits:



- Full-time contract: rotative Monday to Friday 11:00 to 20:00, Saturday 8:00 to 18:00
- Competitive salary and performance bonus: 17 900,00 Euros gross/year + up to 1400 Euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses



What you'll experience with us



As a Customer Representative in our team, you will:



- Solve any kind of customer's doubt or complain regarding our Client
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues
- Follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams



We'll be a great match if you:



- Are native or proficient in both English and German
- Are goal and customer service oriented
- Have good disposition to work in a customer service environment
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration



Don't meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.



If this sounds like you, join us!



Who we are



We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.



Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.



In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.



We are an equal-opportunity employer



We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-006770-1-GERMANY