Job description summary: As our Inbound Customer Care Agent in our Contact Centreyou will act as the first point of contact for our current and potential customers.  You will provide first-hand support in relation to queries regarding incoming sales, account queries, issues and product questions via phone and email.

*Fluency in Norwegian and English is a must for this role**

Benefits 

• Relocation Assistance, refund of up to €150 plus 6 night's stay in a hotel.
• Orientation assistance, bank account and social security number
• Accommodation sourcing assistance
• Employee Assistance Program
• Staff discounts
• Flexible working options
• Weekly payroll
• Company pension

Responsibilities

• Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email
• Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved
• Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved
• Processing customer orders and providing expert advice on the company’s extensive products 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

• Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given.
• Strong desire in delivering the highest level of customer service and the drive to be successful to exceed targets and integrate into a team-based organization 
• You will maintain professionalism under pressure, ability to analyse a problem quickly and resolve it following procedures
• Enjoy working in a team environment, working towards targets, and maintaining high levels of quality customer service

About Pens.com 

Pen.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia. 

To learn more, visit: www.PENS.com 

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).